General Terms and Conditions
(GTC)
Heimathaus Dengg Apartments, Mauterndorf
As of: August 2026
1. Scope of Application
These General Terms and Conditions apply to the rental of apartments at Heimathaus Dengg in Mauterndorf by the respective landlord (hereinafter "Landlord") to guests (hereinafter "Guest").
These GTC apply to both consumers and business customers, unless expressly agreed otherwise in an individual case.
Individual agreements made as part of the booking take precedence over these GTC.
2. Conclusion of Contract
A binding accommodation contract is formed when the Landlord confirms the booking by phone, in writing, or electronically, or otherwise expressly accepts the booking.
Submitting an inquiry does not in itself constitute a binding booking, unless the communication expressly indicates otherwise.
These GTC become part of the contract if the Guest was made aware of their applicability before or at the latest upon conclusion of the contract, and had the opportunity to become acquainted with their content.
For online bookings, the GTC are made accessible to the Guest in an appropriate manner.
3. Booking Details and Occupancy
The accommodation may only be occupied by the number of persons stated in the booking. Any use beyond this requires the Landlord's prior consent.
Subletting or otherwise transferring use of the accommodation to third parties, whether for payment or free of charge, is not permitted without the Landlord's prior consent.
The Guest is obliged to inform the Landlord in good time of any changes to information material to the booking.
4. Services and Prices
The scope of services owed results from the booking confirmation.
The prices agreed upon at the conclusion of the contract apply. The total price stated in the booking confirmation is generally decisive.
Statutory charges, in particular local/visitor's tax (Ortstaxe/Nächtigungsabgabe) and any other charges payable under statutory provisions, are billed in accordance with the applicable legal provisions in force at the time.
Subsequent changes requested by the Guest, in particular a change of apartment, length of stay, or additional services, require the Landlord's consent. Any resulting additional or reduced costs will be agreed accordingly.
5. Payment Terms
The agreed payment deadlines and any required deposits result from the booking confirmation.
Payments are to be made to the account specified in the booking confirmation.
Local/visitor's taxes, mobility charges, and other separately itemized charges are due by the agreed date at the latest.
If the Guest defaults on a due payment, the Landlord may, in accordance with statutory provisions, set a reasonable grace period and, upon its unsuccessful expiry, withdraw from the contract, provided the statutory requirements for doing so are met.
Further statutory rights of the Landlord remain unaffected.
6. Arrival and Departure
The accommodation is generally available from 3:00 PM on the day of arrival.
Departure must generally take place by 10:00 AM at the latest on the day of departure.
Deviating arrival or departure times may be agreed with the Landlord on a case-by-case basis.
The Guest is obliged to leave the accommodation in a proper condition upon departure and to take all personal belongings with them in full.
The electronic access code is provided to the Guest at 8:00 AM on the day of arrival, provided check-in has been completed and the local tax has been paid.
7. Use of the Accommodation and House Rules
The Guest undertakes to treat the accommodation and its furnishings with care and in accordance with their intended purpose.
Smoking is not permitted inside the apartments. Smoking is permitted outdoors and on the designated terraces.
In the event of a violation of the smoking ban, the Landlord may charge the actually incurred and demonstrable additional cleaning or other costs, insofar as these were caused by the violation.
Parties, events, or other uses that go beyond an ordinary stay, or that could lead to unreasonable disturbance of other guests, neighbors, or business operations, are only permitted with the Landlord's prior consent.
Pets are not permitted, unless expressly agreed otherwise in an individual case.
The applicable house rules must be observed.
8. Electronic Access to the Accommodation
Access to the accommodation is via an electronic access code or electronic access system.
The Guest must keep the access code communicated to them confidential and may not pass it on to third parties without authorization.
The Landlord must be informed immediately in the event of loss, unauthorized disclosure, or misuse of the access code.
If the Guest causes damage or necessary costs through culpable or improper use of the access system, the Landlord may claim compensation for the actual and necessary costs incurred, in accordance with statutory provisions.
No flat fee is charged for the mere resending of an access code.
9. Damage Caused by the Guest
The Guest is liable, in accordance with statutory provisions, for damage that they, their fellow travelers, or other persons brought into the accommodation by them culpably cause to the accommodation, its furnishings, or other property of the Landlord.
Normal wear and tear and ordinary signs of use are not included.
The Guest is asked to notify the Landlord as promptly as possible of any damage or missing items already noticeable upon arrival, so that a prompt clarification and, if necessary, remedy can take place.
10. Defects and Complaints
The Guest is asked to notify the Landlord as promptly as possible of any defects or complaints arising during the stay.
This notification is intended to give the Landlord the opportunity to examine and, where possible, remedy a justified defect as quickly as possible.
However, failure to notify or late notification does not automatically result in the loss of statutory warranty, price reduction, or damage claims.
The Guest's statutory obligations to mitigate damage and to provide reasonable cooperation remain unaffected.
11. Cancellation Terms
Information regarding the guest's cancellation terms is provided via this link.
13. Withdrawal by the Landlord
The Landlord may withdraw from the contract if carrying out the stay becomes impossible or unreasonable due to extraordinary circumstances for which the Landlord is not responsible.
This applies in particular to events of force majeure or other circumstances that permanently or substantially impair the provision of the agreed service for the agreed length of stay.
Furthermore, the Landlord may withdraw from the contract or refuse accommodation in accordance with statutory provisions if the Guest, despite a prior request, breaches material contractual obligations or, through their behavior, causes a significant endangerment of safety, property, or the proper operation of the business.
Withdrawal on the basis of merely subjective or insignificant impairments of the Landlord's reputation is not provided for.
In the event of a justified withdrawal by the Landlord, payments already made for services not rendered will generally be refunded, unless the Landlord has a statutory right of retention or offset.
Statutory claims for damages remain unaffected.
14. Liability of the Landlord
The Landlord is liable in accordance with statutory provisions.
Liability for personal injury is not excluded or limited by these GTC.
Likewise, liability for damage caused by intentional or grossly negligent conduct on the part of the Landlord or their vicarious agents remains unaffected.
To the extent permitted by law, in cases of slight negligence the Landlord is liable only for the breach of material contractual obligations. In this case, liability is limited — to the extent permitted by law — to the typically foreseeable damage.
Mandatory statutory liability provisions in favor of consumers remain unaffected.
15. Valuables and Personal Belongings
The Guest is generally responsible for their own personal belongings and valuables.
The Landlord is liable for the loss of or damage to items brought in only in accordance with statutory provisions.
The Guest is advised not to leave valuables unattended in the accommodation.
16. Images and Furnishings
The photos and images used on the website serve to illustrate the accommodation.
Due to technical factors, in particular differing screen settings, lighting, and photographic representation, minor deviations in color or size may occur.
The contractually owed furnishings and condition of the accommodation remain unaffected by this.
17. Data Protection
Information on the processing of the Guest's personal data is provided in the Landlord's separate privacy policy.
The current privacy policy can be found on the Heimathaus Dengg website.
18. Set-off and Rights of Retention
For consumers, the statutory provisions on set-off and rights of retention apply.
These GTC do not restrict any statutory rights of the Guest.
19. Amendments and Side Agreements
Individual agreements between the Landlord and the Guest take precedence over these GTC.
Verbal agreements are generally valid, unless a specific form is legally required.
A general written-form clause is not agreed upon through these GTC.
20. Applicable Law and Jurisdiction
Austrian law applies, excluding the conflict-of-laws provisions of private international law, insofar as this does not adversely affect mandatory consumer protection provisions of the state in which the consumer has their habitual residence.
For consumers, only the statutory provisions on jurisdiction apply.
For business customers, the Landlord's registered office applies as the place of jurisdiction, to the extent legally permissible.
21. Severability Clause
Should individual provisions of these GTC be or become wholly or partially invalid or unenforceable, this does not affect the validity of the remaining provisions.
In place of an invalid or unenforceable provision, the valid provision that comes closest to the economic purpose of the original provision shall apply, to the extent legally permissible.
Mandatory statutory provisions remain unaffected.